Automating truck dispatching: 4 basic steps

The most important stages from manual planning or an old system to an automatic disposition that makes you more efficient and successful

3 min. reading time  ·     09 March 2023  ·     Kai Kachel, Head of Tour Planning

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In transport logistics - as in logistics in general - efficient planning is of great importance. That is why shippers and transport companies are increasingly focusing on automating truck dispatching. Here are four key steps along the way.

1. Selection and implementation of suitable software

Automation takes place via appropriate tools. The first and most important measure for introducing automated truck dispatching is therefore the selection of suitable software. There are various software solutions that have been developed specifically for truck dispatching. A good software should be able to take into account all necessary information such as vehicle type, load, delivery address and driving times and calculate the optimal tours and schedules.

2. Training and enthusiasm of staff

The introduction of new processes and new software also requires appropriate training of your staff. Well-trained staff can use the software more effectively and operate it correctly. The best tool is of no use to you if the potential is not utilised by the users. Talk to your software partner in advance about exactly what the support and training will look like. In any case, meet your employees at an early stage and address their fears, which are quite normal when changing operating procedures.

3. Pay attention to improving communication

Automating truck dispatching can improve communication in your company. A good software solution should allow you to track the status of deliveries and transports in real time and inform all parties involved about changes or delays. Improved communication helps to avoid costly mistakes, optimise customer service and solve problems quickly. Therefore, make sure that the scheduling tool and connected systems also function well as communication tools.

4. Plan a gradual increase and improvement

The automation of truck dispatching is not simply a change from A to B. The new dispatching system should be tested extensively and introduced step by step. Once you have reached the first level of automation, you can move on to the next. Your employees will learn with the new system. In addition, it should be clear at the beginning of the automation project what level of automation you want to achieve.

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The automation of truck dispatching pays off for you

Automated truck dispatching helps to improve efficiency in transport logistics and increase customer satisfaction. By implementing appropriate software, training employees, improving communication and gradually increasing complexity, companies can achieve successful performance optimisation. If you implement these tips, you will be well on your way to effective and efficient dispatching.

Further suitable contents:
Precise route planning for trucks - 5 advantages of exact scheduling and the way to get there
TRAMPAS - the route planning solution from Städtler